IRONOVA FACILITY SERVICES LLC
WEBSITE PRIVACY POLICY
Last Updated: July 6, 2026
This Website Privacy Policy ("Privacy Policy") explains how IRONOVA Facility Services LLC ("IRONOVA," "Company," "we," "our," or "us") collects, uses, shares, stores, and protects information when you visit www.ironovafs.com, submit information through our website, communicate with us online, or interact with our related website forms and online tools (collectively, the "Website").
This Privacy Policy applies to Website visitors, prospective customers, current customers, job applicants, vendor contacts, subcontractor contacts, property contacts, and other people who submit information to us through or in connection with the Website.
1. Information We May Collect
We may collect information you choose to provide, information collected automatically through website technology, and information received through third-party tools used to operate the Website or respond to requests.
Information you may provide includes:
• Name
• Company or organization name
• Job title or role
• Email address
• Phone number
• Property address or service location
• City, ZIP code, and service area information
• Facility type
• Service needs, scope details, and scheduling preferences
• Square footage, restroom count, flooring information, traffic level, or other facility details
• Photos, files, or attachments you submit
• Message content, notes, questions, or form responses
• Quote request information
• Customer feedback, reviews, or testimonials
• Vendor, subcontractor, or supplier information
• Career or applicant information, if submitted through a careers form or hiring process
• Any other information you voluntarily send to us
Information collected automatically may include:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate location derived from technical information
• Date and time of visit
• Website interaction data
• Cookies, pixels, analytics identifiers, or similar technology, if used
2. Information We Prefer You Do Not Submit Through the Website
Unless we specifically request it through a secure and appropriate process, please do not submit Social Security numbers, driver license numbers, bank account numbers, full payment card numbers, protected health information, patient information, medical records, biometric information, passwords, alarm codes, confidential customer records, or highly sensitive personal information through general Website forms or email.
If a service request involves a medical office, school, government facility, industrial facility, warehouse, or other sensitive location, only provide the information reasonably necessary for us to evaluate the cleaning or facility services request.
3. How We Use Information
IRONOVA may use information for business and operational purposes, including to:
• Respond to quote requests, contact requests, service inquiries, and messages
• Schedule walkthroughs, site visits, consultations, or follow-up calls
• Evaluate whether we can provide requested services
• Prepare proposals, estimates, scopes of work, service agreements, and work orders
• Communicate with prospective customers and current customers
• Schedule, dispatch, document, and manage jobs
• Coordinate with employees, supervisors, crew leads, subcontractors, vendors, and service providers
• Maintain customer, vendor, applicant, and business records
• Process invoices, payments, receipts, and account-related communications
• Support quality control, inspections, customer feedback, and corrective action
• Respond to complaints, safety issues, claims, or service concerns
• Improve the Website, customer experience, internal systems, and marketing
• Protect the security, integrity, and proper operation of our Website and business systems
• Prevent fraud, spam, abuse, unauthorized access, or misuse
• Comply with legal, tax, accounting, insurance, contractual, regulatory, and recordkeeping obligations
• Enforce our rights, agreements, policies, and legal claims
4. Google Workspace, Google Sites, Forms, and Other Business Tools
IRONOVA may use Google Workspace, Google Sites, Google Forms, Google Sheets, Google Drive, Gmail, Google Calendar, Google Voice, AppSheet, Apps Script, analytics tools, payment processors, CRM or job-tracking tools, scheduling tools, email tools, and other business systems to collect, route, store, process, and manage information.
When you submit information through a form or interact with an embedded tool, that information may be processed by the applicable third-party platform. Those platforms may have their own privacy policies, security practices, cookies, analytics, retention settings, and terms of use.
5. How We Share Information
IRONOVA does not sell personal information as a business model. We do not intend to share personal information for cross-context behavioral advertising unless we update this Privacy Policy and comply with applicable legal requirements.
We may share information with:
• Employees, owners, managers, supervisors, and authorized personnel who need the information for business purposes
• Subcontractors, vendors, suppliers, or service partners when needed to evaluate, schedule, quote, perform, document, or support services
• Technology providers that help operate our Website, email, forms, analytics, cloud storage, job tracker, scheduling, communications, payments, and business systems
• Payment processors, banks, bookkeeping providers, accountants, tax professionals, insurance agents, attorneys, and professional advisors
• Customers or property contacts when needed to perform or document services
• Government agencies, courts, regulators, law enforcement, or other parties when required by law or reasonably necessary to protect rights, safety, property, or legal interests
• Successors or involved parties in connection with a merger, sale, financing, restructuring, transfer, or acquisition of all or part of our business
We may also share information with your direction, consent, or authorization.
6. Subcontractors and Service Partners
If IRONOVA uses subcontractors, vendors, or service partners, we may share only the information reasonably needed for the work or business purpose. We expect service partners to use information responsibly and only for authorized purposes.
Separate written agreements may impose additional confidentiality, insurance, security, access, safety, or customer-data obligations.
7. Website Analytics, Cookies, and Tracking Technologies
The Website may use cookies, analytics tools, embedded content, tracking technologies, or similar features to understand website traffic, improve pages, measure marketing performance, prevent abuse, and operate the Website.
You may control cookies through your browser settings. Some browsers, devices, or extensions may offer privacy signals, cookie-blocking tools, or opt-out controls. Where legally required and technically feasible for the tools we use, IRONOVA will make reasonable efforts to honor applicable opt-out rights.
If we later use targeted advertising, retargeting pixels, paid ad tracking, or similar marketing technologies, we should update this Privacy Policy and add any legally required notice, cookie, consent, opt-out, or preference mechanism.
8. Email, Phone, and Text Communications
When you provide contact information, we may use it to respond to your inquiry, provide a quote, schedule a walkthrough, coordinate services, follow up on proposals, manage customer service, process applications, handle vendor matters, or send related business communications.
If we send marketing emails, you may opt out of marketing communications. If we use text messaging for marketing in the future, we should use proper consent language and opt-out instructions. Transactional, service-related, legal, safety, or account-related messages may still be sent when reasonably necessary.
9. Applicant, Employment, and Vendor Information
If you apply for a job, submit applicant information, express interest in subcontractor work, or send vendor information, we may use that information to evaluate qualifications, communicate with you, verify information, maintain records, conduct onboarding, and comply with legal and business requirements.
Submitting an application, vendor form, or subcontractor inquiry does not guarantee employment, engagement, approval, or work. Additional employment, background check, payroll, tax, immigration, and onboarding policies may apply if you move forward in the process.
10. Customer Facility Information and Job Photos
In connection with quote requests or services, we may collect facility information, site photos, before-and-after photos, inspection notes, completion reports, access instructions, supply needs, or service documentation.
IRONOVA uses this information for quoting, scheduling, quality control, job documentation, customer communication, training, claims support, and business records. We should not publicly use identifiable customer facility photos, customer names, logos, private areas, sensitive information, or testimonials in marketing unless we have appropriate authorization or another lawful basis.
11. Data Retention
We keep information for as long as reasonably necessary for the purpose collected, including customer service, quote tracking, job management, accounting, insurance, legal compliance, warranty or claim defense, tax records, hiring records, vendor records, dispute resolution, safety documentation, and business operations.
Retention periods may vary depending on the type of information, the relationship, legal requirements, contractual obligations, and business need. When information is no longer needed, we may delete, de-identify, archive, or securely retain it according to our business practices.
12. Data Security
IRONOVA uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include controlled access, business account permissions, cloud security settings, password protection, limited user access, recordkeeping controls, and other reasonable measures.
No website, email system, cloud platform, or internet transmission is completely secure. You should avoid sending highly sensitive information through general website forms or email unless specifically requested through a secure process.
13. Your Privacy Choices and Rights
Depending on where you live, the type of information involved, and whether a particular privacy law applies to IRONOVA, you may have rights to:
• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Opt out of certain processing, such as sale of personal information, targeted advertising, or certain profiling, if applicable
• Withdraw consent where processing is based on consent
• Appeal a decision where an applicable privacy law provides an appeal right
To make a privacy request, email legal@ironovafs.com with the subject line "Privacy Request." We may need to verify your identity and confirm the request before acting. We may deny, limit, or delay a request when allowed by law, including when information must be kept for legal, tax, accounting, insurance, contract, security, fraud-prevention, employment, or dispute-related purposes.
14. Texas and Other State Privacy Laws
IRONOVA is a Texas-based commercial cleaning and facility services company. Certain state privacy laws, including Texas privacy law, may provide rights to consumers and impose notice, security, consent, opt-out, or data-handling obligations depending on company size, type of data, use of data, sales of data, targeted advertising, profiling, sensitive data, and other factors.
This Privacy Policy is intended to provide clear notice of our current Website data practices. It should be reviewed by legal counsel as IRONOVA grows, adds employees, uses paid advertising pixels, expands into new states, collects sensitive data, processes online payments, launches customer portals, or changes how customer, applicant, or website data is used.
15. Children's Privacy
The Website is intended for adults and business users. It is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the Website. If we learn that we have collected information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.
If minors apply for employment or submit information in a context where employment laws allow it, additional hiring, parental consent, school, or legal requirements may apply.
16. Links to Other Websites
The Website may link to third-party websites, maps, forms, social media pages, payment portals, job platforms, customer review sites, or other online tools. We are not responsible for the privacy practices, content, security, cookies, or terms of third-party websites or platforms.
You should review the privacy policies of third-party websites before submitting information to them.
17. Data Breach and Incident Response
If IRONOVA becomes aware of a security incident involving personal information, we will evaluate the incident and take reasonable steps based on the nature of the information, the risk involved, applicable law, and our business obligations. If legally required, we will provide notice to affected individuals, regulators, or other parties.
18. International Visitors
IRONOVA primarily provides services in the Dallas-Fort Worth Metroplex and surrounding Texas areas. The Website is intended for users in the United States. If you access the Website from outside the United States, you understand that information may be processed and stored in the United States, where laws may differ from those in your location.
19. Updates to This Privacy Policy
IRONOVA may update this Privacy Policy from time to time. The "Last Updated" date will show the most recent version. Continued use of the Website after updates means the updated Privacy Policy applies to information collected after the update and, where allowed by law, to information already maintained by us.
20. Contact
Questions or requests about this Privacy Policy may be sent to:
Ironova Facility Services LLC
Website: www.ironovafs.com
Email: legal@ironovafs.com
Subject Line: Privacy Request